FlexiCare Group Medical Insurance Plan Wins Best Mobile Platform for Health Insurance

In June, Zurich Insurance (Hong Kong) ("Zurich") was awarded the Best Mobile Platform (Health Insurance) at the Metro Awards with its FlexiCare Group Medical Insurance Plan ("FlexiCare"). Organized by Metro Broadcast Corporation Limited, the annual Awards recognize institutions for their efforts in providing their customers with convenient, accessible and innovative online and mobile platforms experience.

Wholly designed and launched by Zurich, FlexiCare is a unique tailor-made medical insurance plan catered for small and medium-sized enterprises. The 'flexible by name, flexible by nature' policy offers a wide range of benefit options that enables employees to structure a protection package that satisfies specifically to their personal needs. And through Zurich’s user-friendly "Zurich HK" mobile app, insureds can easily manage their personal FlexiCare account and access essential information, such as benefits selection, claims enquiry, benefit schedules, doctor’s information and location, preferential offers and forms download, all at their fingertips, anytime and anywhere.

The Award is a huge encouragement to Zurich for our continuous improvement efforts to optimize customer touchpoints. We will continue to take advantage of different technologies to enhance customer experience and rethink how insurance business can be conducted.